Home About Us Courses Client List Testimonials Contact Us Focus Training is focussed on results! We specialise in designing and delivering training programmes created especially for groups within organisations. We work in close partnership with our clients to create training courses that are based entirely in their world and that will achieve real and lasting results. Who are you?          Focus Training is a specialist Training Consultancy in Ireland, with 10 years experience designing and delivering highly effective in-house training. Our strength lies in our ability to achieve real results - in terms of a high level of transfer of learning to the workplace. We do this by working in very close partnership with each of our clients and by doing the groundwork to ensure we design the right training programme on each occasion. The Company was founded in 1998 by Kate Tammemagi. Kate has an MA in psychology and is a Member of the Institute of Training and Development. She has a background in Magazine Publishing where she was Editorial Director, Sales Director, Publishing Director and Managing Director. Kate brings her real world experience to the training room and is known for her practical, coaching style approach as well as her total focus on achieving a successful result for all.        What do you do? We consult, design training interventions and deliver training in 4 specialist areas.               Customer Service Training Kate Tammemagi, of Focus Training, is now recognised as the Telephone Skills Specialist in Ireland. She has designed fully customised Customer Service Training Courses in a wide variety of organisations - in both the Public and the Private sector. From basic foundations in Customer Service to advanced Call Handling training courses in very challenging situations, she has the practical experience and training ability to ensure real improvement.        Leadership Development Training First-line Management is another of our specialities, training courses for Team Leaders, Supervisors and new Managers. Again, each programme is designed so that it is pitched at the right level for this group, and the content is totally relevant for them. We ensure lots of practice and role-play, with coaching from our experienced trainers. Gráinne Madden is our Leadership specialist. Grainne has an MBA from the Smurfitt Business School and 10 years hands on Management experience. She has trained and consulted for a number of indigenous and multi-national companies, many in the IT and Financial Services sectors. Participants in training facilitated by Gráinne frequently comment on her enthusiasm and the positive interactive learning environment she creates. As well as her training and consultancy work she lectures on Corporate Responsibility to International MBA students. We will be delighted to give you contacts from existing Clients to talk you through their experience of Focus Training, or you may wish to have look at our Testimonials page.                      Telephone Sales Training        With a background in Publishing, where she was a very successful Sales Director, our specialist Telephone Sales trainer is second to none in Ireland. She is the only Telephone Sales Trainer who will coach your Team members on THEIR REAL calls on their Telephone Sales training course. With lots of tape recording and play back, they quickly improve their focus, skills, motivation and performance. We have the telephone sales and training experience to design a fully customised training course for any level, from new recruits to experienced sales personnel. We have also worked extensively with Cross Selling in a Customer Service environment.        Call Centre Training We now have built up a wealth of experience in Call Centres of all kinds in Ireland. Training and Consulting in all our specialist areas - Team Leader Training, Customer Service Training, Telephone Sales training and Handling Escalated Calls has equiped us to help with your CSRs and Team Leaders. We count as our regular clients some of the largest Call Centres in Ireland. We have worked particularly extensively with the Insurance Industry in Ireland. See our Client List and Testimonials page.               How can I get in contact with you?        Feel free to phone at 01 8431330 and we will be happy to discuss your training needs. - - Contact Us. - - Back to Top Management Development Leadership Development Training Supervisor Training Managing People & Performance Leadership and Management Coaching Team Building for Leaders Presentation Skills for Leaders Communication Skills for Leaders Time Management & Personal Effectiveness Training Report Writing Training Excellence with Customers Professional Sales Training Customer Service Training Telephone Skills Training Course Cross Selling & Upselling Training Telephone Sales Training Handling Complaints & Escalated Calls Writing Letters & Emails Course Team Building Events Team Alignment Workshop Teambuilding Activity Day Team Customer Focus Workshop Investing in Us – Team Development Workshop Achieving our Goals Workshop          Focus Training, Executive House - Whitestown Road, Rush, Co. Dublin, Ireland        Phone: + 353 1 8431330        Fax: + 353 1 8431331        Email: info@focustraining.ie          Powered by: go2web