Effective Management, Customer Service Skills, Customer Care, Team Building, Managing People, Leadership Skills, Customer Support, CRM Training, Handling Escalated Calls, Customer Role-plays, Customer Complaints, Effective Team Leader, Supervisor Training, Customer Course
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“It’s there in the figures! Sales have been great since August. Traditionally the sales tail off but we have bucked the trend this year. Conversion rates were up 50% on last year!
Thank you very much for your help in making this happen!”


Brendan Byrne, Direct Lines Manager, Zurich
Leadership Training, Supervisor Course, Coaching for Results, Customer Care, Telephone Skills, Customer Service, Call coaching, Customer Service Ireland, Training Customer Service, Customer Services Training, Customer Service Courses, Ireland
Client List
We have worked with the following Clients to create fully customised in-company training events:
        
20:20 Mobile
AA Ireland
Alsaa
Accenture
Amatino Partners Accountants
Abbot Medical Optics
Aviva
Allergan European Services
Bank Of Ireland
Banking 365
Bord Gais
BFS Finance
Bulmers
BIM
Calor Gas
Campbell Catering / Services
Coca-Cola
Central Bank
Creative Labs
CER – Commission for Energy Regulation
Clearstream Technologies
Dell
Department of Defence
Department of the Oireachtas
Dublin Bus
Dublin Port Tunnel - Transroute
Ebay
Eircom
Eircom Phonewatch
Electrolux
Exel Logistics
ESB
European Foundation - Eurofound
ESBIE
Flogas
FBD
Global Shares
Hibernia Atlantic
Hooke & MacDonald
Institute of Chartered Accountants
Financial Regulator
Golden Pages
Health Service Executive
IDA Ireland
Interxion Ltd
GAM Investment Professionals
Guinness Storehouse
HIQA - Heath Information and Quality Authority
Ireland West Airport
Lionbridge Technologies
Marriott Druids Glen
Magnet Networks
Mercer
Mars Ireland
MS Ireland
Munster Group
Percana
Pierse & Fitzgibbon Solicitors
Quinn Insurance
RehabCare
Starwoods Hotels & Resorts
NDFA National Development Finance Agency
Pioneer Investments
RaboDirect
RTE
Stryker Howmedica Osteonics
Olympus Life and Material Science
Public Appointments Service
Quinn Insurance
Realex Payments
Sportsco
Summit Finuas Network
Symantec
Summit Finuas Network
Top Oil
Tyco Sensormatic
United Drug
University College Limerick
VIP Taxis
Valuation Office
VeriTest (Los Angeles)
Zurich        
Management Development
Leadership Skills Training Course
Supervisor Training
Managing People & Performance
New Manager Training
Management & Leadership Coaching
Team Building for Leaders
Presentation Skills Course
Communication Skills Training
Time Management & Personal Effectiveness Training
Report Writing Training
Excellence with Customers
Sales Training
Customer Service Training
Telephone Skills Training Course
Cross Selling & Upselling Training
Telephone Sales Training
Handling Complaints & Escalated Calls
Writing Letters & Emails Course
Team Building Events
Team Alignment Workshop
Teambuilding Activity Day
Team Customer Focus Workshop
Investing in Us – Team Development Workshop
Achieving our Goals Workshop
        
Focus Training, Executive House - Whitestown Road, Rush, Co. Dublin, Ireland        Phone: + 353 1 8431330        Fax: + 353 1 8431331        Email: info@focustraining.ie
        
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