| Communication Skills for Leaders |
| |
Communication Skills for Leaders is an in-house training programme - that will improve the ability of your Managers, Supervisors or Team Leaders to communicate effectively and to build productive working relationships.
Communication Skills are essential for all levels of Leadership - whether it is dealing with Clients, Colleagues, Team Members or Senior Management. This one day Communication Skills training programme will be designed to address your specific training needs, and will have programme material that is totally relevant to your level of Leaders. | | |
| |
|
| |
The course will improve self-awareness leadership 'presence', outcome thinking and core communication skills. The group will gain the skills, tools and techniques to understand other personality styles, to plan interactions, to build rapport, win respect and influence others.
This is highly interactive Communication Skills training that will ‘kick start’ their awareness, skills and ability to continuously learn in their working life. |
| |
|
| |
| |
| Course Outline - Communication Skills for Leaders |
 | The importance of effective communication skills and ‘people centred competencies’ in the Management role. We define these competencies. |
|
| Effective Communication and Outcome Thinking – communicating in a way that achieves good outcomes. |
|
| Outcome Thinking vs Reactive Thinking – Tools to use to avoid reacting and to use effective outcome thinking; Understanding & avoiding ‘trigger reactions’ |
|
| Self & Self awareness – how much do we see ourselves as other do? Learning about self and increasing self awareness |
|
| Directing Self effectively – choosing our behaviours /reactions to achieve good outcomes |
|
| Language & Behaviour Styles– Assertiveness vs agressive, submissive & passive agressive behaviour. Trigger reactions to each style. Assertive language - positive confident language. |
|
| Reading & Understanding others – their Situation, Needs, Interests & Personality Style |
|
| Managing Interactions to achieve good outcomes – Choosing good outcomes; Interactive Planning Tool - to plan for any interaction - one-to-one meeting, Team Meeting, Presentation etc. |
|
| 4 Personality Styles - Driver, Expressive, Relater & Methodical – they identify themselves |
|
| Influencing & persuading other styles – they plan the language, behaviour & approach for each; they role-play this |
|
| Channels of Communication – benefits & cautions of each for the Task & the Relationship |
|
| Building & positioning effective relationships – choosing an effective relationship for Clients, Colleagues, Team Members, Managers etc. |
|
| My way forward – my strategy to improve my relationships |
|
| |
| Event Duration: 1 Day |
| Optimum Group Size: 8 – 10 |
| |
If you would like to discuss your Training Needs, please call - 01 8431330.
|
| |
| More Leadership Development Training - |
| |
1. The Effective Team Leader - Core Leadership Development Course - 3 Days
2. Supervisor Training - 2 Days
3. Managing People and Performance - 1 Day
4. Teambuilding for Leaders - 1 Day
5. Presentation Skills for Leaders - 1 Day
6. Time Management and Personal Effectiveness - 1 Day
Also - Leadership and Management Coaching - One-to-one Coaching Sessions
- - Back to Top
|
