| Communicating Effectively - Communication Skills Training |
| |
Communicating Effectively is a fully customised communication skills training course that will improve self awareness, core communication skills and the ability to build positive working relationships.
This one-day communication skills training course will be fully tailored for your situation and your group. It will be set in their real context and will be pitched at the right level for your group. | | |
| |
|
| |
Your group will gain core communication skills, practical tools and techniques to understand other personality styles, to plan interactions and to communicate effectively in all situations. Communicating Effectively will improve relationship skills, communicating to a group or influencing clients.
Communicating Effectively is a highly interactive communication skills training course that will ‘kick start’ each person's awareness, skills and ability to continuously learn in their working life. |
| |
|
| |
| |
| Course Outline - Communicating Effectively |
 | Communicating effectively vs ineffectively - definitions |
|
| The importance of effective communications in working life |
|
| Effective communication and outcome thinking – communicating in a way that achieves good outcomes. |
|
| Outcome Thinking vs Reactive Thinking – Tools to use to avoid reacting and to use effective outcome thinking; Understanding & avoiding ‘trigger reactions’ |
|
| How we communicate – Words, way & body language; the impact of each |
|
| The impact of body language - and using body language effectively |
|
| Self & Self awareness – how much do we see ourselves as other do? How to increase self-awareness |
|
| Directing Self effectively – choosing our behaviours /reactions to achieve good outcomes in every communication |
|
| Understanding others – appreciating their preferred communication styles; Learning to communicate in others' styles, he 4 Social Styles |
|
| How to build mutual respect - communicating in a way that is mindful of the interests of others |
|
| Core communication skills- Active listening; Listening behaviour; good questions vs bad; language style |
|
| Behaviour Types – Assertiveness vs aggressive, submissive & passive aggressive behaviour behaviour. Understanding the impact of type of behaviour on the other person. |
|
| Language Style – positive, assertive language style vs aggressive, submissive or passive aggressive; Using assertive language in every communication |
|
| How to manage each communication to achieve good outcomes – Choosing good outcomes; Interactive Planning Tool to plan for any interaction |
|
| Influencing & persuading other styles – how to plan the language, behaviour & approach for each of the Social Styles |
|
| How to build effective working relationships
|
|
| How to plan strategies to improve relationships how to re-position a bad relationship |
|
| My way forward – my strategy to improve my communication skills and relationship building |
|
| |
| Event Duration: 1 Day |
| Optimum Group Size: 8 – 10 |
| |
If you would like to discuss your Training Needs, please call - 01 8431330.
|
| |
| More Leadership Development Training - |
| |
1. Leadership Skills Training - 3 Days - Core Leadership Development Training
2. Supervisor Course - 2 Days
3. New Manager Training - 2 Days
4. Managing People and Performance - 1 Day
5. Teambuilding for Leaders - 1 Day
6. Presentation Skills Course - 1 Day
7. Time Management and Personal Effectiveness - 1 Day
Also - Leadership and Management Coaching - One-to-one Coaching Sessions
- - Back to Top
|
