Home About Us Courses Client List Testimonials Contact Us Making More Sales - Telephone Sales Course This highly effective Telephone Sales training course will improve the focus, skills, motivation and conversion rate of your Telephone Sales Team. Each Telephone Sales course is designed to achieve the agreed training objectives, is pitched perfectly for each Team and is set entirely in their real situation. This is a practical, interactive Telephone Sales training course that includes role-playing, tape recording and coaching. The group workshops, role-plays and improves their own typical Telephone Sales calls to improve their techniques, approach and timing.        The Trainer is a Telephone Sales and Telemarketing training specialist, with both hands on Sales Management experience and 11 years Telephone Sales training experience. If you would like to discuss your Training Needs, please call at - 01 8431330        Course Outline Making More Sales: Our Focus in Telephone Sales – Getting higher results! Converting more sales from our pool of leads; Achieving a positive outcome on every call - for our Customer and our Company Focussing on our Customers – who are our potential Customers? Why do people buy - the Customer buying transition. The Benefits of our Products - The benefits of our products and HOW to explain the value to each Customer type; Positive, confident language style Telephone Sales Skills – Opening the call; Listening & listening responses; Good questions vs bad; Positive, confident language vs negative, hesitant or aggressive language The Structure of our Telephone Sales Call - Beginning, questioning, confirming understanding, offering solution, gaining agreement, closing the sale;TIMING the move from one to another Asking for the Sale - Gaining agreement with closed questions; How to ask for the sale and move to a close Role-play and Workshop of Our typical Telesales Calls - Recording, play back and coaching to improving approach, timing and ability to close sales successfully Objections - how to anticipate and deal with objections Improving our motivation & drive - planning for batches of Telephone sales calls and building the positive motivation to succeed Managing our pool of leads – tracking & recording, setting targets for each day / each week, improving conversion rate at each stage of the sales cycle, maximising on our potential Raising each individual’s expectations – help them achieve a higher percentage of successful outcomes To workshop ideas to help motivation for bad days – building a positive team dynamic, the attitude and behaviours to increase motivation and contribute to a positive team buzz; ideas to motivate us on bad days        Programme Duration: 1 Day Optimum Group Size: 10 – 12 contact us               More Telephone Skills Training -        1. Customised Customer Service Training 2. Customised Telephone Skills 3. Cross Selling in a Customer Service Environment 4. Complaint Handling and Handling Escalated Calls - - Back to Top        Management Development Leadership Development Training Supervisor Training Managing People & Performance Leadership and Management Coaching Team Building for Leaders Presentation Skills for Leaders Communication Skills for Leaders Time Management & Personal Effectiveness Training Report Writing Training Excellence with Customers Professional Sales Training Customer Service Training Telephone Skills Training Course Cross Selling & Upselling Training Telephone Sales Training Handling Complaints & Escalated Calls Writing Letters & Emails Course Team Building Events Team Alignment Workshop Teambuilding Activity Day Team Customer Focus Workshop Investing in Us – Team Development Workshop Achieving our Goals Workshop          Focus Training, Executive House - Whitestown Road, Rush, Co. Dublin, Ireland        Phone: + 353 1 8431330        Fax: + 353 1 8431331        Email: info@focustraining.ie          Powered by: go2web