Customer Service Excellence, Team Leader Training, People Management, Leadership Training, Effective Leadership, Personal Effectiveness, Communicating Effectively, Customer Focus Training, Handling Complaints, Escalated Calls, Training Team Leaders, Call Centre Training
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Managing People & Performance
      
Managing People & Performance is a customised training course that will give your group of Managers, Supervisors or Team Leaders a full grounding in all aspects of managing people and managing the performance of their Team Members.

Each Managing People and Performance training course is designed to meet your specific training needs and is pitched at the right level for your group.
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The course is highly interactive and practical, with role-play, useful tools and templates.

The Trainer is a Leadership Development specialist. She has both practical Managerial experience and extensive experience designing and delivering People Management training courses and Performance Management programmes in both the Public and Private Sector.
      
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Course Outline - Managing People and Performance:
Defining People Management and Performance Management - the objectives, goals and methods to achieve success
Clarifying my Role as a Manager - ensuring Team performance & results; working with each Team member - aligning, motivating, developing & achieving performance
My objectives with each Report / Team Member - aligning to our Team goals & culture; achieving desired performance; Coaching, challenging, motivating & developing; Developing individual potential
Motivation - What motivates people to perform well? Using motivating behaviours effectively; Essential motivation tools
Effective Communication Skills – Body Language; Active listening & listening behaviour;Coaching questions to develop thinking; Positive language vs negative
Leadership Styles - the right style at the right time, moving to Delegation
Coaching Interactive Skills – The power of effective questions; Positive & corrective feedback; effective praise; Tools to encourage and motivate
Bonding with each Team member - building a relationship of mutual respect
One-to-one coaching / Performance Management sessions– The nature & objectives of the one-to-one; How often? When and where?
Creating Development Plans – Developing a Training/Development Matrix; Identifying clear goals;
Planning & structuring the one-to-one session - valuable tools & templates for planning and structuring
Role-play one-to-one sessions in near real situations
Delegating Effectively - 4 Steps to Developing each Report towards delegation; parameters of delegating;
Managing difficult people or challenging situations
Organising & structuring People & Performance Management - Prioritising; Planning; Tracking and recording
The Annual Review - Aligning team goals to individual goals; developing individual potential; Motivational goalsetting;
      
      
Optimum Group Size: 10 – 12
      
Event Duration: 2 Days
      
      
If you would like to discuss your specific training, please call - 01 8431330.
      
      
      
More Leadership Training -
      
1. The Effective Team Leader - Core Leadership Development Course - 3 Days

2. Supervisor Training - 2 Days

3. Teambuilding for Leaders - 1 Day

4. Presentation Skills for Leaders - 1 Day

5. Communication Skills for Leaders - 1 Day

6. Time Management and Personal Effectiveness - 1 Day

Also - Leadership and Management Coaching - One-to-one Coaching Sessions

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Management Development
Leadership Development Training
Supervisor Training
Managing People & Performance
Leadership and Management Coaching
Team Building for Leaders
Presentation Skills for Leaders
Communication Skills for Leaders
Time Management & Personal Effectiveness Training
Report Writing Training
Excellence with Customers
Professional Sales Training
Customer Service Training
Telephone Skills Training Course
Cross Selling & Upselling Training
Telephone Sales Training
Handling Complaints & Escalated Calls
Writing Letters & Emails Course
Team Building Events
Team Alignment Workshop
Teambuilding Activity Day
Team Customer Focus Workshop
Investing in Us – Team Development Workshop
Achieving our Goals Workshop
        
Focus Training, Executive House - Whitestown Road, Rush, Co. Dublin, Ireland        Phone: + 353 1 8431330        Fax: + 353 1 8431331        Email: info@focustraining.ie
        
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