Home About Us Courses Client List Testimonials Contact Us Cross Selling & Upselling - by Telephone        This Cross Selling Training course will improve your Team’s ability to introduce new products or services to your Customers and to close more sales. It is a fully customised Cross Sales and Up Selling training course for Customer Service Teams, Order Departments or Telephone Sales Teams. Your Cross Sales training course will be designed especially for your group. We will research carefully to ensure the course is pitched at the right level and will use your typical telphone calls, products and customer types as programme material.        Your Team will improve their customer focus, core telephone sales skills and call structure. They will learn the approach, language and sales skills to build rapport with the Customer, to introduce your products/services, to sell the benefits of these to your Customer and to close more sales successfully. This Cross Selling Course has lots of interaction, role-play, recording and play back to improve skills and techniques. If you would like to discuss your training needs, please call - 018431330        Course Outline - Cross Selling and Upselling Course: Our Purpose with our Customers – we clarify our Business purpose and our team purpose Cross Sales or Upselling - what are our goals here? What are the benefits of Cross Selling to our Customer? What are the benefits for the Company? Our Goals on each Telephone Call – building Customer loyalty by meeting and exceeding Customer expectations; Adding value to the Customer by Cross Selling - introducing new products; Increasing sales for our Company Improving the structure of the Telephone Call - ensuring that we ‘position’ the call & the relationship so that we are better placed to Cross Sell and Upsell - making it easier Building Rapport with our Customer – Core skills to improve the conversation so that we can lead up to Cross Selling; Listening skills, using the Customer's name, good questioning, positive language What are our Products? – The group refreshes their product knowledge - the products we offer & the benefits of each for our Customer groups Core Sales Skills - how to introduce and sell our products - positive confident language, good language to sell the value of this product, gaining agreement and positive closes Role-play & record to improve our skills - the group workshops their approach for their typical scenarios; They role-play, record, play back and improve the calls, improving each section of the sale Motivation to succeed – they workshop ways to motivate themselves, to enjoy success and to improve        Programme Duration: 1-2 Days Optimum Group Size: 10 – 12 contact us               More Telephone Skills Training -        1. Customised Customer Service Training 2. Customised Telephone Skills Courses 3. Tailored Telephone Sales Training 4. Handling Complaints and Escalated Calls. -- Back To Top Management Development Leadership Development Training Supervisor Training Managing People & Performance Leadership and Management Coaching Team Building for Leaders Presentation Skills for Leaders Communication Skills for Leaders Time Management & Personal Effectiveness Training Report Writing Training Excellence with Customers Professional Sales Training Customer Service Training Telephone Skills Training Course Cross Selling & Upselling Training Telephone Sales Training Handling Complaints & Escalated Calls Writing Letters & Emails Course Team Building Events Team Alignment Workshop Teambuilding Activity Day Team Customer Focus Workshop Investing in Us – Team Development Workshop Achieving our Goals Workshop          Focus Training, Executive House - Whitestown Road, Rush, Co. Dublin, Ireland        Phone: + 353 1 8431330        Fax: + 353 1 8431331        Email: info@focustraining.ie          Powered by: go2web