Home About Us Courses Client List Testimonials Contact Us Supervisor Training Course        The Effective Supervisor is a fully customised Supervisor Training Course, that will improve the focus, skills, behaviours and practices of your group of new or experienced Supervisors. We work in partnership with our clients to design a tailored Supervisor training course that will meet your specific training needs, that is pitched at the right level for your group of Supervisors, and is set entirely within YOUR own working context.        Each Supervisor Training Course is highly practical and interactive. The Supervisors will gain an appreciation of the whole role of the Supervisor. They will gain the focus, tips, tools and best practice to enable them to supervise their Team, to motivate each of their Team members and to build high performance. Focus Training are in-house training specialists and we have designed and delivered successful Supervisor Training Courses in a wide variety of Companies in Manufacturing, Business and the Public Service.               contact us        Course Outline - Supervisor Training Course:        The Role of the Supervisor • The Role of the Supervisor – regarding the Company, the Team, each Team Member, performance and results • The move from Team member to Supervisor • My role in ensuring my Team achieves Team goals • Ensuring the Team continuously improves • Managing the whole role – time management & effective goal setting • Leadership ‘Presence’ – looking like the Leader • The Influence of Supervisor Behaviour – on the Team, on each Team Member • The focus of the effective Supervisor Communicating Effectively • Positive, motivating Supervisor language & behaviours • Assertive Leader Behaviour vs Aggressive, Submissive or Passive Aggressive • Listening & building mutual respect with others • Directive Behaviour - Setting out expectations using positive language • Coaching Behaviour – prompting questions to encourage behaviour • The power of feedback, positive encouraging, corrective feedback • Tools to give feedback • Planning my behaviour to achieve the right outcome – useful planning tool • Inspiring the Team to achieve their goals – role-play of motivating Team Talk        Motivating the Team & Team Members • What motivates, what de-motivates? • Using Goals & Metrics to motivate – rather than de-motivating • Setting Team Goals – planning improvement steps • Using small Recognition rewards – to reinforce positive behaviour & increase quantity & quality of performance • Using motivating behaviours & tools effectively Working with each Team Member • Bonding with each Team Member – winning respect & buy-in • What is my ‘ideal’ Team Member – what am I building? • Setting improvement goals • Working one-to-one – planning & role-playing one-to-one discussions • Handling difficult situations & challenging people Planning to Improve • Basic Principles of Time Management • How to prioritise - the urgent vs. important; prioritising time & effort to achieve the right result • Achieving short term results & continuously improving • The Effective Team Leader - Planning by the week, doing by the day • Building the Habits of the Effective Leader        Programme Duration: 3 Days Optimum Group Size: 10 – 12        If you would like to discuss your specific training needs, please call - 01 8431330.        More Leadership Development Training -        1. The Effective Team Leader - 3 Days - Core Leadership Development Training 2. Managing People and Performance - 1 Day 3. Teambuilding for Leaders - 1 Day 4. Presentation Skills for Leaders - 1 Day 5. Communication Skills for Leaders - 1 Day 6. Time Management and Personal Effectiveness - 1 Day Also - Leadership and Management Coaching - One-to-one Coaching Sessions - - Back to Top Management Development Leadership Development Training Supervisor Training Managing People & Performance Leadership and Management Coaching Team Building for Leaders Presentation Skills for Leaders Communication Skills for Leaders Time Management & Personal Effectiveness Training Report Writing Training Excellence with Customers Professional Sales Training Customer Service Training Telephone Skills Training Course Cross Selling & Upselling Training Telephone Sales Training Handling Complaints & Escalated Calls Writing Letters & Emails Course Team Building Events Team Alignment Workshop Teambuilding Activity Day Team Customer Focus Workshop Investing in Us – Team Development Workshop Achieving our Goals Workshop          Focus Training, Executive House - Whitestown Road, Rush, Co. Dublin, Ireland        Phone: + 353 1 8431330        Fax: + 353 1 8431331        Email: info@focustraining.ie          Powered by: go2web