| Testimonials |
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I just wanted to drop you a quick note to let you know that the feedback on our recent call booster sessions has been sensational, everyone I discussed the course with told me they felt they got a lot out of it and it's given them renewed energy when talking to policy holders and brokers.
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Kimberley Kennedy QFA, Assistant Manager, Customer Services, Zurich Life
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"Kate adds value to our management development and client service programmes through displaying her sound understanding of our business.
Her programmes reflect her energy and enthusiasm and participants have enjoyed and benefited greatly from them."
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Niall Traynor, Training & Development Manager, Mercer Human Capital Management
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"I would just like to send a note of thanks for your training. It was universally well received by the group, who all felt it was one of the best and most relevant courses they had attended. I was most impressed with your professional handling of the day and certainly felt we achieved the objectives I had in mind. I will certainly want to roll this out to a broader customer facing groups in the near future.”
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Andrew Jones, CEO, ClearStream Technologies Group plc.
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"Everyone really enjoyed the course and found it very enlightening and interesting. I really hope that we can do a refresher course in a couple of months. I have mentioned how good the course was to another unit here so they might contact you via HR. Thanks again Kate, it was a really worthwhile experience.
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Denise Delaney, Office of the Financial Regulator
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"Many thanks for the excellent training session I hope the team continue throughout the year with the enthusiasm displayed on Saturday. I think we hit the nail on the head with regard to what we wanted to get out of the day and I will do my very best to keep what we discussed and learned as a team alive."
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Noel O'Hara, Customer Care & Sales Support Manager, 20:20 Mobile Ireland Ltd
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“Following the training course and subsequent follow up, I am delighted to inform you that the training provided by you was a complete success. We contacted you as we needed our sales staff ‘upskilled’ in outgoing telephone contact.
The course gave people the confidence to make those calls and the success (and enthusiasm) followed. Our success rate has more than doubled. Many thanks!” |
| John Bourke, Regional Manager, FBD |
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| “We do evaluations following our internal 10 Week Leadership Development Programme –the programme you do on that comes out on top every time! It is the one they all talk about – and we would like you in again!” |
| Juanita Robinson, Manager, Dell |
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| “This event not only helped build confidence and techniques with our awkward customers, but it helped build internal relationships in the team. Working together in this way opened many doors for us.” |
| Debbie Lee, Manager, 20:20 Logistics |
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“It’s there in the figures! Sales have been great since August. Traditionally the sales tail off but we have bucked the trend this year. Conversion rates were up 50% on last year!
Thank you very much for your help in making this happen!” |
| Brendan Byrne, Manager Direct Insurance, Eagle Star |
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| "The difference was phenomenal! … The most cynical in the group going in to the Customer Service Excellence Programme – were the ones who drove most of the positive change!" |
| Customer Services Manager (Confidentiality Respected) |
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“Our training with Kate has always produced real results. During our Team Alignment programme Kate encouraged us to step outside our roles and critique them. She then facilitated us reconstructing our team, drawing on everyone’s strengths. We came away from our session exhausted but with a list of practical action points.
Positive feedback from stakeholders was almost immediate and we have continued to use the tools and techniques Kate taught us to go from strength to strength.” |
Dawn Leane, Manager, Centre of Accounting Studies
The Institute of Chartered Accountants in Ireland |
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| "Thanks again for an excellent workshop, feedback was very positive and all staff thought it was both educational and good fun." |
| Chris Brien, Manager, Bank of Ireland |
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"The things the team have achieved since last year are amazing – and the Team Day we did with you was the starting point. We were all in a bad place before that – myself included.
We implemented what we talked about at the Team Day – planning strategies every month – making real changes – and they have been noticed by everyone!" |
| Manager, Coca-cola (Confidentiality respected) |
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“Of the many elements which contributed to the successful establishment of our European Software Centre, Kate and her team from Focus Training stand out as one of the key critical success factors.
In developing a real sense of Customer focus and awareness throughout the organisation, we have experienced significant increases in levels of Customer Satisfaction and repeat business. Following from our success, the Customer First program designed for us by Focus training has been implemented by our sister companies in Europe and the United States with similar, outstanding results.
Kate and Focus Training now play a significant role in designing our Customer Service strategies.” |
| Paul McBride, Director of European Operations. Lionbridge Technologies |
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“We have worked closely with Focus Training for the last three years.
Kate has been hugely instrumental in enabling us to implement major changes within the organisation.
We have worked in partnership on many projects, dove-tailing our efforts to achieve maximum benefit.” |
| Emma Kiernan, Development and Communications Manager, Eircom 11811 |
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